Case Study: Mobi2buy improves debt collection by 2x with Moveo.AI

How Mobi2buy improved the Debt Collection of one of the largest Telco in LATAM

Mobi2buy, a B2B2C company, sought a strategic partner to automate and scale the debt collection services for one of the largest telecommunications companies in Latin America. Their challenge was that previous solutions failed to deliver the hyper-personalized WhatsApp conversations needed to effectively engage with customers about their outstanding debts.

The vendor, Moveo.AI, provided its advanced broadcast capabilities and goal-oriented AI agents to address this. The solution proactively contacted customers with a mix of empathy and professionalism, leading to a debt collection rate that was twice as effective as traditional chatbots. This resulted in Mobi2buy engaging over 200,000 users per month, with 51,000 of them successfully paying off their debts.

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