Case Study: Enerwave achieves 19x ROI in collections with Moveo.AI

How Elpedison Achieved 19x ROI Transforming Account Receivables Management with AI

Elpedison, a leading energy company in Greece, faced significant challenges in collecting outstanding payments from customers who had terminated their service contracts. Their manual, resource-intensive process was largely ineffective at recovering these funds across various overdue periods. To modernize their approach, they partnered with vendor Moveo.AI to leverage its AI technology.

The solution involved deploying Moveo.AI's conversational AI agent, named Jool, which was configured to handle post-service payment recovery. Jool engaged former customers with personalized communications, resulting in a remarkable 19x return on investment. The initiative collected over €100,000, achieved a 6.88% average payment rate, and saw 29% of payments completed within 10 days, leading Elpedison to scale the solution across more collection use cases.

Elpedison

Stefanos Antonaros

Customer Applications Product Owner