Case Study: Edenred achieves 75% customer service savings with Moveo.AI

How Edenred achieved a 75% customer service savings with Moveo.AI

Edenred, a leading digital platform for services and payments, faced the challenge of providing a 24/7 omnichannel experience for its stakeholders while significantly reducing the volume of calls to its call center. To address this, they partnered with vendor Moveo.AI to deploy its AI agent, Sophie, to enrich their service offerings and streamline customer interactions.

By implementing Moveo.AI's solution, which included seamless integration with Salesforce CRM, Edenred automated support for merchants, clients, and employees. The results were substantial, with the AI agent now handling over 4,500 conversations monthly, achieving a resolution rate of over 90%, and reducing the average handling time of requests by more than 50%, leading to 75% customer service savings.

Edenred