Case Study: Allianz European Reliance achieves 76% fewer support tickets with Moveo.AI

Allianz European Reliance continues leading in the service of Customers & Partners with the help of Moveo.AI

Allianz European Reliance, a major insurance company in Greece, sought to provide 24/7 omnichannel support to its diverse stakeholders, including prospects, agents, and employees. Their challenge was to reduce the workload on their customer support teams by automating routine inquiries, allowing human agents to concentrate on more complex cases. They selected Moveo.AI's AI automation solution to address this need.

The solution from Moveo involved implementing advanced AI agents that provided personalized assistance and information across multiple channels, including the corporate website, Facebook, and Viber. This integration included connecting to back-end systems to automate specific processes. The results were significant, with Moveo.AI helping Allianz achieve a 76% reduction in support tickets and maintain customer satisfaction (CSAT) scores of over 4/5.

Allianz