Case Study: Ward North American improves customer service with MoveHQ

Ward North American’s Secret to Customer Service

Ward North American, a moving company serving customers nationwide, needed to modernize its operations to keep up with changing customer expectations. As part of its effort to deliver a smoother experience, the team worked with MoveHQ and used tools such as real-time estimate calculations, iPads for in-home estimates, and Updater’s concierge service to help streamline moving-related tasks.

With MoveHQ’s support, Ward North American improved both its sales process and customer experience by making estimates faster, simplifying mobile booking, and helping customers handle tasks like mail forwarding and account updates. The company says the changes have been “night and day,” and while no exact metrics were shared, the result was a more seamless service experience that helped Ward North American surpass customer expectations.

Ward North American

Jason Massiatte

General Manager