Case Study: Ridgewood Moving Services boosts customer engagement with MoveHQ

Ridgewood Keeps Up With Marketing and Tech Trends

Ridgewood Moving Services, a family-run moving company founded in 1966, has built a strong reputation serving families and businesses while keeping up with rapid changes in the moving industry. As competition increased and technology evolved from paper estimating to virtual surveys, Ridgewood needed a way to stand out and provide a more modern, convenient customer experience. MoveHQ’s HQ Engagement helped them do just that.

MoveHQ implemented Updater’s concierge service through HQ Engagement, giving Ridgewood customers a simple one-stop shop for address changes. The solution quickly proved valuable in a highly competitive market, with Ridgewood averaging a 70% open rate on invitations and reporting that customers appreciated the added convenience. MoveHQ helped Ridgewood differentiate its brand and create a win-win for both the company and its clients.

Ridgewood Moving Services

Cindy Myer

Chief Executive Officer