Case Study: Planes Moving and Storage improves customer transition with MoveHQ

Pioneering Customer Service with Planes Moving and Storage

Planes Moving and Storage is a third-generation moving company based in Cincinnati with five Midwest locations and a strong reputation for customer service. To help make moves less stressful and give customers a smoother transition to their new city, the company worked with MoveHQ and used Updater’s concierge service.

MoveHQ made implementation easy and provided helpful reporting and talking points for the Planes team. The solution gave customers a free, time-saving way to change addresses, set up utilities, and acclimate to their new area, which was well received—so much so that customers sometimes asked for invite emails to be resent.

Planes Moving and Storage

John Planes

Chief Executive Officer