Case Study: Olympia achieves more qualified, personalized move reservations with MoveHQ's MoveIQ

Olympia and Updater Providing Increased Personalization for Customer

Olympia Moving & Storage, a residential and commercial moving company, wanted to keep growing without losing the personalized, client-first experience that has helped it maintain a 95% customer satisfaction rate. To support that goal, Olympia adopted MoveHQ’s MoveIQ product to help improve the quality of incoming reservations and better match prospects to the company’s services.

MoveHQ implemented MoveIQ with onboarding support, training webinars, clear instructions, and proactive success-team communication tailored to Olympia’s needs. The result was a stream of more qualified leads: Olympia reported that MoveIQ customers were already familiar with the company and more ready to book, prompting the sales team to ask for more MoveIQ reservations because they could spend less time quoting and more time closing.

Olympia

Rachael Fischer Lyons

Director of Marketing & Business Development