Case Study: Mesa Moving & Storage increases customer satisfaction with MoveHQ

Mesa Moving & Storage Increases Overall Value

Mesa Moving & Storage, one of the top 10 agents in the United Van Lines family, needed a way to make the moving experience less stressful for customers while also giving its sales team an easier way to explain added value. The company partnered with MoveHQ and began offering Updater’s concierge as a free customer benefit.

MoveHQ’s HQ Engagement team supported Mesa with sales training, best practices, and monthly engagement reporting, making the rollout simple and turnkey. The result was very positive customer response, stronger sales conversations, and easier adoption across age groups, with Mesa noting that customers appreciated the helpful, easy-to-use service and the measurable engagement data from MoveHQ.

Mesa Moving & Storage