MoveHQ
13 Case Studies
Case Study: L&J Transportation Enhances Customer Experience with MoveHQ
A MoveHQ Case Study
L&J Transportation Prioritizes Their Customers & Community
L&J Transportation, a family-owned moving and storage company serving the Northeast and beyond, wanted to continue delivering a standout customer experience while differentiating itself in a competitive moving industry. As part of that effort, the company worked with MoveHQ and used Updater’s concierge service to add more value for customers beyond the physical move.
With MoveHQ’s support, L&J Transportation was able to offer an end-to-end moving experience that helped customers handle tasks like utilities and mail forwarding on their own time. The company also gained a sales tool to help win business, while MoveHQ provided performance metrics and ongoing assistance. L&J said the service has been a tremendous help and that it has strengthened both customer satisfaction and the team’s ability to compete.
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