Case Study: Hilldrup achieves exceptional customer service with MoveHQ

How Hilldrup Does Moving Company Customer Service

Hilldrup, a family-owned moving and storage company with more than 700 employees and seven locations, has long focused on delivering exceptional customer service in a highly competitive industry. Its challenge was to consistently provide a premium, differentiated moving experience at scale while maintaining the high standards that had earned it a record number of customer awards.

To support that goal, MoveHQ provided Hilldrup with Updater’s concierge platform, which Hilldrup fully deployed to all customers in 2016. The solution helped simplify the move experience and was associated with improved customer satisfaction survey results, along with positive customer comments and cheers about the convenience of the platform. MoveHQ’s partnership with Hilldrup also supported the company’s continued innovation and helped reinforce the service excellence behind Hilldrup’s record-setting 22nd United Van Lines Customer Choice Award.

Hilldrup

Charles McDaniel

President and Chief Executive Officer