Case Study: Cord Moving and Storage improves customer experience and community impact with MoveHQ

Cord Moving and Storage on Technology and Charity

Cord Moving and Storage, a family-owned moving company based in St. Louis, Missouri, wanted to deliver an exceptional customer experience while reducing the anxiety that comes with moving. To support that goal, the company partnered with MoveHQ and used Updater’s concierge service to help transferees handle life-admin tasks like utility setup and mail forwarding more easily.

With MoveHQ, Cord Moving and Storage streamlined parts of the moving process, from communication and estimates to signatures, using technology like scanners, email, and smartphones. The result was a faster, more convenient experience for customers, higher engagement than the industry average, and strong feedback from participants who said the service was “unbelievable.”

Cord Moving and Storage

Wayne Daniels

SVP of Marketing and Sales