Case Study: Prosperity Home Mortgage improves compliance, sales performance, and coaching outcomes with Mova.AI

Prosperity Home Mortgage, LLC - Customer Case Study

Prosperity Home Mortgage needed to improve its monitoring of call and SMS communications for compliance and sales performance. Their previous manual process only covered 2-4% of interactions. They turned to Mova.AI's API platform to address this challenge.

By leveraging Mova.AI’s platform for automated call summaries and transcripts, they achieved 100% monitoring coverage. Furthermore, using Mova’s AutoCoach agentic platform led to significant performance improvements, such as one Loan Officer increasing their credit pull success rate by 66% week over week. Prosperity Home Mortgage credits Mova.AI with driving efficiency, consistency, and growth.

Prosperity Home Mortgage, LLC

Nick Borunda

VP Digital Strategy & Performance Marketing