Case Study: Tool Kit Depot achieves real-time pricing and loyalty automation with Moustache Republic

Tool Kit Depot future-proofs BigCommerce with Moustache Republic’s ERP-driven pricing and loyalty overhaul

Tool Kit Depot, an Australian retailer of trade tools and equipment, faced challenges with its complex pricing structure and loyalty program on its BigCommerce site. The company needed to migrate from a rigid customer group-based pricing model to a more sophisticated system and integrate a scalable loyalty program. They engaged vendor Moustache Republic to overhaul these systems and future-proof their ecommerce experience.

Moustache Republic implemented a real-time price list system integrated with Microsoft Dynamics 365 to ensure accurate pricing. They also integrated the Open Loyalty platform and built custom checkout logic to support point redemption. Additional solutions included redesigning the site navigation and automating refund processes. These enhancements by Moustache Republic provided a more scalable, reliable, and operationally efficient digital platform for Tool Kit Depot.

Tool Kit Depot