Case Study: JTM Service streamlines field service admin with Motivity Workforce

JTM Service - Customer Case Study

JTM Service, a Leeds-based commercial laundry and warewashing equipment firm, faced significant administrative challenges from its paper-based system. The process of manually typing up engineer reports and managing paperwork was extremely time-consuming and hindered the company's growth ambitions. They turned to Motivity Workforce to find a better way to manage workflow, allocate jobs, and capture data from their field engineers.

By implementing Motivity's mobile workforce solution, JTM Service streamlined its entire operation. The vendor's software enabled engineers to log job details digitally, eliminating manual data entry and wasted trips to the office. This allowed JTM to invoice customers much faster, achieve strict financial KPIs, and dramatically improve stock control. The solution from Motivity also provided real-time visibility of engineer locations, leading to better daily planning and increased client satisfaction.

JTM Service

Russell Churchill

Senior Engineer