Case Study: Verifone achieves 24/7 global IT support and improved stability with MotivIT Managed IT Services

Verifone achieves 100% SLA compliance with MotivIT

Verifone, a global leader in electronic payment solutions, faced significant challenges in scaling its IT support across its worldwide operations while meeting strict security compliance. Their legacy systems lacked centralized oversight, which strained internal resources and slowed response times. To address this, Verifone partnered with MotivIT for its managed IT services and IT outsourcing solutions.

MotivIT deployed a centralized 24/7 remote IT support model, resolved critical server vulnerabilities, and provided proactive monitoring. This solution resulted in a 30% reduction in downtime, a 95% first-contact resolution rate, and 100% SLA compliance across all sites. Since engaging MotivIT, Verifone has experienced zero cybersecurity incidents and achieved improved system stability with unified global IT management.

Verifone