Case Study: FLC Technology Group achieves secure global IT support with MotivIT managed services

FLC Technology Group achieves 100% IT ticket resolution with MotivIT

FLC Technology Group, a leading engineering and technology consultancy, faced challenges as its engineers were frequently diverted from core projects to handle IT support duties. They also struggled to protect sensitive intellectual property and to provide timely support for their distributed, global workforce. To address this, they partnered with IT outsourcing vendor MotivIT for managed IT services.

MotivIT implemented a comprehensive solution including a dedicated 24/7 helpdesk, strengthened cybersecurity, and Virtual CIO services. A key technical resolution involved deploying a remote server tool and Slurm workload manager to eliminate server access bottlenecks. The results for FLC Technology Group included 100% SLA compliance for IT ticket resolution, seamless offloading of IT duties from engineers, improved data protection, and enhanced global team support. MotivIT's partnership empowered the customer to operate securely and efficiently.

FLC Technology Group