Case Study: Global B2B Manufacturer achieves secure, fast localization and reduced support costs with MotionPoint

Extending the Global Customer Journey with Localized Support Content

A multibillion-dollar B2B manufacturer of computer printing and tracking hardware needed to localize its customer journey—especially self‑serve support and knowledge base portals—while cutting global support costs, integrating with its CMS and improving international satisfaction. An earlier vendor failed to handle secure, JavaScript‑heavy portals and dynamic JSON/XML content, driving up hosting and support costs, increasing multilingual support tickets and reducing customer satisfaction.

MotionPoint implemented a turnkey, proxy‑based solution that translated the public site and secure support portal in 60 days, handled dynamic and non‑visible content reliably, and removed customer IT effort by deploying and hosting the localized environment. The result: dramatically fewer support tickets and lower costs, higher customer satisfaction and reduced churn, and a lower total cost to operate—enabling the manufacturer to expand localized CX into seven additional languages (Simplified Chinese, French, Spanish, Castilian Spanish, Brazilian Portuguese, Italian, Polish and German).