Case Study: U.S.-based Travel Transportation Provider achieves faster international bookings and multilingual guest engagement with MotionPoint

Cruise Leader Makes Waves with Translated Portal & Omnichannel

Travel Transportation Provider, a U.S.-based cruise and travel business, needed to grow international bookings by localizing its digital customer experience, including a complex travel agent portal, multilingual mobile app support, and on-ship content. The challenge was finding a vendor that could handle secure, technically complex web applications quickly without straining internal resources. MotionPoint was selected to help deliver this multilingual experience.

MotionPoint localized the portal in under 30 days and the broader customer experience in about a month, then expanded support to eight languages for the portal and six for the mobile app. By using MotionPoint’s proxy-based, turn-key solution with translation, transcreation, and ongoing management, the company exceeded goals for international bookings, revenue, and guest satisfaction while better supporting travel agents worldwide.