Case Study: Vibrant Emotional Health improves 988 crisis care access with Mosaicx

Vibrant Emotional Health partners with Mosaicx to maintain and enhance access to the 988 Suicide & Crisis Lifeline

Vibrant Emotional Health, a mental health crisis care organization, needed to effectively manage the high and growing volume of contacts to its national crisis lifeline while ensuring help-seekers received rapid, localized support. They partnered with the vendor Mosaicx to implement an intelligent routing solution that could handle this critical challenge and make support more accessible.

Mosaicx implemented an intelligent routing system to direct help-seekers via phone, text, or chat to localized crisis centers and specialized support lines. The results were transformative, with the service handling over 10 million contacts in two years and slashing connection times from over two minutes to under 30 seconds, a 400% improvement in speed and accessibility.

Vibrant Emotional Health

Grant Riewe

Chief Technology Officer