Case Study: SupportLogic saves up to 15 hours per week and gains unprecedented financial visibility with Mosaic

How Mosaic Saves SupportLogic Up to 15 Hours Per Week and Provides Unprecedented Visibility Into the Business

SupportLogic, a 100–150 employee SaaS company that uses AI to surface customer signals from support interactions, faced limited finance visibility after scaling post-Series B. With accounting outsourced and data siloed across QuickBooks, Justworks and Salesforce, the team was stuck in cumbersome spreadsheet workflows and couldn’t do rapid scenario modeling or produce dynamic board materials—so SupportLogic evaluated and selected Mosaic to unify data and provide fast, flexible financial reporting.

Mosaic integrated SupportLogic’s data sources and was rolled out in four weeks, replacing spreadsheet-driven processes with dashboards, cohort and waterfall analyses, and rapid scenario modeling. The result: finance saves up to 15 hours per week, forecast vs. actual narrowed to about ±5%, faster investor/board prep, and the ability to test pricing and drive more efficient growth—all enabled by Mosaic.

SupportLogic

Nick Tarnoff

VP of Finance