Case Study: Designer Sterling achieves automated multi-channel sales growth and streamlined fulfillment with Mosaic CRM

Designer Sterling - Customer Case Study

Designer Sterling, a mass‑market internet jewelry retailer, engaged Mosaic CRM to overcome slow, manual order/pricing and supplier processes that relied on printed catalogs, faxes and spreadsheets and limited web-enabled personalized support and market reach. The vendor was asked to deliver an integrated CRM and e‑commerce solution including web site design, automated ordering and fulfillment, integrated client‑tracking, supplier/shipping systems and automated marketing tied to a centralized CRM database.

Mosaic CRM implemented an end‑to‑end solution: a versatile website, mirrored operations on major online marketplaces, a fully automated Home Party Network module, targeted email campaigns and a Java/Linux‑backed centralized CRM. The work automated multiple sites and fulfillment flows, improved channel penetration and product line management, increased customer loyalty and repeat sales, reduced manual delays and personnel costs, and enabled tighter margin tracking across selected product lines.

Designer Sterling