Case Study: Yotpo achieves 30.2% faster ticket handling with Mosaic AI

How Yotpo Uses Mosaic AI to Cut Case Handling Time by 30%

Yotpo, a provider of eCommerce growth tools including solutions for reviews, loyalty, and SMS marketing, sought to streamline its customer support operations. Their global support team was handling a high volume of complex inquiries, and they partnered with the vendor Mosaic AI to reduce internal support tickets and improve overall efficiency.

By implementing the Mosaic AI assistant, Yotpo's agents gained the ability to instantly search across all their data sources for answers. The solution from Mosaic AI resulted in a 30.2% reduction in ticket handling time for daily users and led to 20% fewer internal support tickets. This allowed agents to resolve cases faster and with less internal interruption, significantly improving their workflow.

Yotpo

Erin Twyman

Learning and Enablement Manager