Case Study: Conductor achieves faster agent ramp times with Mosaic AI

How Conductor Uses Mosaic AI to Reduce Agent Ramp Times

Conductor, a leading organic marketing platform, faced challenges with a complex tech stack of nine tools and siloed knowledge sources. This made it difficult to integrate acquired companies and severely hampered new support agent ramp-up times and overall team collaboration. They turned to Mosaic AI and its universal AI assistant to find a solution.

Mosaic AI integrated all of Conductor’s data sources in just three weeks, a fraction of the time quoted by other vendors. The solution delivered significant results, including a 30% faster agent ramp time, a 21% improvement in first response time, and a 38% improvement in time to resolution. Mosaic AI also enabled a 77% increase in the number of tickets handled per agent and drove a 17-point increase in team collaboration scores, providing a clear return on investment from day one.

Conductor

Joe Taylor

Vice President of Customer Success