Case Study: Utah Mortgage Center achieves major time and cost savings with The Mortgage Office

Utah Mortgage Center Saves Time with The Mortgage Office

Utah Mortgage Center, led by Bob Kime, struggled for years with inadequate loan servicing software after spending nearly $500,000 on a custom system that produced faulty reports and required extensive manual work. The company needed reliable features like NSF handling, chargebacks and robust reporting to eliminate errors and reduce the time spent on routine servicing and year‑end reporting.

The Mortgage Office provided its loan servicing software, replacing the custom solution and consolidating tracking for insurance, collections and correspondence. The Mortgage Office delivered significant time savings, far fewer errors, faster and accurate year‑end reports, and lower operating costs—turning the system into a professional sales tool that improved lender confidence and streamlined Utah Mortgage Center’s operations.