Case Study: Oakland County Takes Control of Its Loan Portfolio with The Mortgage Office

Oakland County moves 4,000+ loans in-house in 3 months with The Mortgage Office

Oakland County, a municipal government in Michigan, was faced with a critical challenge when their external loan servicing bureau went out of business, giving them only three months to find a new solution for managing their portfolio of over 4,000 redevelopment loans. They turned to The Mortgage Office for its loan servicing and trust fund accounting software to bring this function in-house and avoid future instability.

The Mortgage Office implemented its software and expertly coordinated the complex data conversion from the previous servicer, enabling the county to become fully operational in just one day. Despite having no prior loan servicing experience, the county's staff found the system intuitive and were able to successfully manage their entire portfolio without a parallel run. The vendor also created a custom "Cash Register" payment entry module to handle walk-in customers, leading Oakland County to praise The Mortgage Office for its outstanding cooperation and excellent product.

Oakland County