Case Study: Neighborhood Housing Services of Los Angeles County achieves modernized, scalable loan servicing and streamlined payment processing with The Mortgage Office

Neighborhood Housing Services of Los Angeles County - Customer Case Study

Neighborhood Housing Services of Los Angeles County provides loans to low- and moderate-income first-time homebuyers in the LA area, helping teachers, firefighters and police who cannot qualify for conventional financing. Facing escalating problems with an outdated DOS-based loan-servicing system, Neighborhood Housing Services of Los Angeles County evaluated multiple products and chose The Mortgage Office software.

The Mortgage Office implemented a modern, robust loan-servicing solution that replaced the legacy system and delivered strong customer support, streamlined payment processing, and regular software updates. As a result, Neighborhood Housing Services of Los Angeles County experienced greater efficiency—saving time and manpower—while gaining scalable software that supports unlimited growth without future replacements, all supported by The Mortgage Office.

Neighborhood Housing Services of Los Angeles County

David Pierson

Head of the Loan-Servicing Department