Case Study: Mortgage Exchange Financial Services achieves reliable, accurate loan servicing and trust accounting with The Mortgage Office

Mortgage Exchange Financial Services - Customer Case Study

Mortgage Exchange Financial Services, a Beaverton, Oregon firm that arranges and funds commercial and residential loans and services seller carry-back notes, faced a Y2K crisis when their long-used custom software was becoming unusable and a replacement vendor abandoned its flawed product. Seeking a supported, Y2K-ready solution, they evaluated and purchased The Mortgage Office’s loan servicing, trust accounting and ACH transmission modules in a multi-user configuration.

The Mortgage Office was implemented to handle servicing, trust accounting and ACH processing; an attempted data conversion proved the old data too corrupt, so staff re-entered all loans and several months of history — a process completed in one month to enable accurate year‑end reporting. The Mortgage Office’s calculations consistently matched manual checks, eliminating the need to run parallel systems, improving traceability of transactions, smoothing operations, and restoring confidence in their systems.