Case Study: International Seafarers Welfare and Assistance Network streamlines contracts and employment law support with Moorepay

International Seafarers Welfare and Assistance Network - Customer Case Study

The International Seafarers Welfare and Assistance Network (ISWAN) faced a complex HR challenge following a 2013 merger, which left the charity with multiple, differing employment contracts for its global team, many of whom worked non-standard shifts on a 24/7 helpline. To navigate this and ensure compliance with employment law for their unique working practices, ISWAN enlisted the outsourced employment law and policy support services from Moorepay.

Moorepay provided expert guidance to merge four or five different contracts into one principle set of terms and a single employee handbook. Their specialists also delivered crucial advice on handling grievances, disciplinary actions, and calculating entitlements for non-standard hours, ensuring legal compliance. The solution gave ISWAN confidence in their HR procedures and provided an independent, unbiased view on complex employment matters.

International Seafarers Welfare and Assistance Network

Ray Barker

Operations Director