Case Study: i24 Group Boosts Client Retention and Cuts Training Time with MoonClerk

How MoonClerk Helped Improve i24 Group’s Client Retention By 35% And Reducing Training Time By 70%

i24 Group, a portfolio of service-based businesses, needed a simpler, more reliable way to manage subscription sign-ups for its Virtual Office service. Before switching, the team had tried other payment platforms that were too complex, lacked the customization they needed, and slowed down client-facing operations.

With MoonClerk, i24 Group implemented customized payment forms and the Payer Portal to streamline onboarding, automate subscription management, and give clients self-service control. The results were significant: MoonClerk helped reduce training time by 70% and increased client retention by 35%, while also improving support responsiveness and making the overall process easier to scale.

i24 Group

Brad Kellard

Co-Founder