Case Study: Optimiz achieves faster MTTI and MTTR with Moogsoft

Optimiz reduces noisy alerts by up to 99% with Moogsoft

Optimiz, a managed service provider (MSP) that helps small-to-midsized enterprises ensure digital performance, faced challenges in managing the vast amount of data and alert noise from its diverse clients' existing monitoring tools. They needed a tool-agnostic AI solution to rapidly find meaning in this operational data and leverage their team's expertise across their entire client base. To address this, they chose to deploy the Moogsoft AI cloud platform.

By implementing Moogsoft, Optimiz gained a solution that could automatically correlate data from any source, reducing alert noise by up to 99%. This enabled faster mean time to identify (MTTI) and mean time to resolve (MTTR) incidents, helping them meet customer service level agreements. The Moogsoft platform provided a single pane of glass for observability, improving operational efficiency and allowing their practitioners to focus on innovation rather than just operations.

Optimiz