Case Study: Verizon Media achieves 99% alert noise reduction with Moogsoft

Moogsoft helps Verizon Media Group distill millions of alerts every day into the situational insights that matter

Verizon Media, the parent company behind Yahoo and other major brands, was struggling with an extremely complex, heterogeneous IT environment built from acquisitions and cloud migration. Its operations teams were overwhelmed by alert fatigue from roughly 2 million daily events, making it hard to see root causes and prioritize incidents. Verizon Media turned to Moogsoft to help reduce noise and gain actionable operational context.

Moogsoft implemented AI-driven alert correlation and situation clustering, integrating with Datadog and ServiceNow and deploying across production and test environments. The result was a 99% reduction in noise, distilling 2 million raw events into about 10,000 alerts and nearly 4,000 situations, while helping Verizon Media avoid costly outages and speed remediation across 424 business services.

Verizon Media

Devan Franchini

Production Operations Software Engineer