Case Study: HCL achieves 33% faster MTTR with Moogsoft AIOps

Moogsoft AIOps Helps HCL reduce MTTR by 33% for Hybrid Cloud Managed Service Assurance

HCL, a global IT managed service provider, was struggling to support hybrid cloud operations at scale, with rising costs, alert fatigue, thousands of tickets each month, and slow root-cause analysis that delayed service restoration. HCL turned to Moogsoft AIOps, integrated with its DRYICE iAssure Platform, to improve service assurance across cloud and on-premises environments.

Moogsoft implemented AI-driven event correlation and social collaboration to automate “catch and dispatch,” reduce noise, and route issues to the right domain experts faster. The result was a 62% reduction in help desk tickets, an 85% reduction from events to unique alerts, and a 33% reduction in MTTR, helping HCL move customers from reactive to proactive incident management while keeping operational costs in check.

HCL

Kalyan Kumar

SVP and Chief Technologist