Case Study: KeyBank cuts incident noise and speeds resolution with Moogsoft AIOps

KeyBank reduces operational noise by 50% with Moogsoft

KeyBank, a major multinational financial services institution, faced significant challenges in managing millions of events from its complex hybrid cloud environments. Its IT operators were overwhelmed by operational noise and a lack of incident awareness, which led to manual analysis, duplicate tickets, and slow, reactive incident detection and resolution. To modernize its processes, the bank turned to the AIOps solution from vendor Moogsoft.

By implementing Moogsoft, KeyBank completely decommissioned its legacy event manager. The solution ingested over six million events monthly and used machine learning to reduce operational noise by 50%. This resulted in a 35% reduction in Mean-Time-To-Detect and a 43% reduction in Mean-Time-To-Restore. Moogsoft delivered a 4X return on investment in the first year, significantly streamlining the bank's incident management workflow.

KeyBank