Case Study: a cloud-based human capital management company boosts cloud customer experience with Moogsoft

Human Capital Management Company cuts alert noise by 99.6% with Moogsoft

The customer, a human capital management company, faced significant challenges after fully migrating its services to the cloud. Exponential growth led to overwhelming alert fatigue from multiple monitoring tools, causing delayed incident response and a reactive support model where customers often reported issues first. To simplify performance support and accelerate issue resolution, the company turned to the AIOps platform from vendor Moogsoft.

By deploying Moogsoft, the company replaced its seven individual monitoring tools. The solution correlated alerts and used machine learning to automatically suggest root causes, which streamlined collaboration. This resulted in a 99.6% reduction in alert noise and cut time-to-resolution by up to 80% in some cases. Moogsoft enabled a proactive support model, boosted customer confidence, and provided the visibility needed to meet SLAs and scalability goals.