Case Study: HCL reduces MTTR by 33% with Moogsoft AIOps

HCL reduces MTTR by 33% with Moogsoft

HCL, a global managed IT services provider, faced significant challenges due to the complexity of hybrid cloud and CI/CD environments. Their traditional manual 'catch and dispatch' workflow was overwhelmed by the exponential increase in events and alerts, leading to operational noise, alert fatigue, and service restoration delays that impacted their customers' agility. To address this, HCL integrated AIOps from Moogsoft into their DRYICE iAssure Platform.

The solution implemented by Moogsoft ingested event feeds from over 30 different monitoring tools, providing quality event correlation across both cloud and on-premises systems. This integration resulted in an 85% reduction from events to unique alerts and clustered alerts into incidents. The measurable impact for HCL was a 62% reduction in help desk tickets and a 33% reduction in mean time to restore (MTTR), enabling seamless cloud migrations and continuous service assurance for their customers.

HCL