Case Study: a global mobility-as-a-service provider reduces alert noise and manual ticketing with Moogsoft AIOps

Global Mobility-as-a-Service Provider cuts incident noise 99.7% with Moogsoft

A global mobility-as-a-service provider was facing significant operational challenges due to its rapid infrastructure growth. Without an event management solution, its IT team was manually creating trouble tickets from raw events, which created an overwhelming burden and stifled the company's agility. They turned to Moogsoft for a solution.

The Moogsoft AIOps solution provided out-of-the-box integrations for rapid data ingestion and used deduplication and clustering algorithms to dramatically reduce noise and manual effort. The implementation resulted in a 45% reduction in PagerDuty alerts, a 33% reduction in daily ticket inflow, and 99.7% noise reduction, freeing up the operations team and significantly improving monitoring coverage.