Case Study: Digital Insurance Provider achieves 99% alert reduction and faster incident detection with Moogsoft AIOps

Digital Insurance Enterprise Plans Public Cloud Migration Supported by Moogsoft AIOps

Digital Insurance Provider, an online insurance provider serving around 30 million customers, was struggling with overwhelming production event volume, disabled alerting, poor cross-tool correlation, and limited visibility into service impact. Using Moogsoft AIOps alongside tools like AppDynamics, Splunk, HP OpenView, and BMC End User Monitoring, the operations team of just 13 people could not efficiently manage incidents or support business growth.

Moogsoft reduced 64,493 events to 447 unique alerts and 49 actionable situations in the first week, cutting alert volume by 99% and workload by 90%. Moogsoft also detected a production incident one hour earlier than existing processes, increased Level 1 productivity by 10X, and enabled the provider to onboard thousands of applications and begin public cloud migration without adding headcount.