Case Study: Leading Communications and Collaboration Solution Provider achieves 75% faster incident detection with Moogsoft

Communications Provider Drops MTTD by 75% with Moogsoft AIOps

Leading Communications and Collaboration Solution Provider, a cloud-based communications outsourcer for large enterprises, was struggling with alert overload, disconnected monitoring tools, and slow incident response. Before Moogsoft, the team handled thousands of email alerts, created 300–400 tickets per week, and often learned about incidents from customers first, with mean time to detect and restore both around 2 hours.

Moogsoft AIOps was implemented to centralize data from SCOM, Splunk, SolarWinds, Cacti, and homegrown tools, and connect insights directly to the ticketing system. With Moogsoft, the company turned on all alerts for full visibility, reduced daily alert volume by more than 90%, cut MTTD by 75%, lowered MTTR by 25%, and reduced customer-identified incidents by 30%, while significantly improving level-1 operator productivity.