Case Study: The Body Shop achieves authentic, globally inspired in-store sound with Mood Media

The Body Shop - Customer Case Study

The Body Shop, the original natural and ethical beauty brand with over 2,500 stores worldwide, needed an in‑store sound that felt genuine, wholesome and globally inspired to reflect its values and appeal to a primarily female customer base. Mood Media was engaged to provide an in‑store audio solution—curated music playlists and sonic branding—to ensure the soundtrack matched The Body Shop’s ethical, world‑minded identity.

Mood Media’s creative team developed three bespoke playlists featuring world‑beat rhythms, acoustic melodies, soulful tunes and a strong lineup of female artists to align with The Body Shop’s principles. Those three playlists have been used across the brand for over 15 years, delivering consistent, on‑brand audio in stores worldwide and reinforcing The Body Shop’s customer experience and messaging.

The Body Shop