Case Study: Microsoft creates a welcoming customer hub with Mood Media

Microsoft creates a calmer customer hub with Mood Media's scent and music solutions

Microsoft sought to create a welcoming and engaging environment that reflected its core values of diversity and sustainability at its new Customer Hub in Amsterdam. Mood Media was engaged to implement sensory solutions, including scent marketing and a diverse music program, to help achieve this atmosphere.

Mood Media installed its Seaside Driftwood scent in the main entrance and lobby exit to provide a relaxing aroma. They also implemented a diverse music blend of pop, soul, and folk in the lobby and provided an Alcas Music Master system for the restaurant, allowing employees to play song requests. According to the Hospitality Manager, the solutions successfully made guests and employees feel relaxed, calm, and happier, creating the desired social and homely feeling.

Microsoft