Case Study: HFS Federal Credit Union enhances member experience with Mood Media

HFS Federal Credit Union serves 50,000 members with Mood Media

HFS Federal Credit Union, Hawaii's largest credit union, sought to enhance the welcoming experience for its members both in its branches and over the phone. To address this challenge, they partnered with Mood Media for a comprehensive audio solution.

Mood Media implemented its Mood Mix Pro platform for overhead music streaming and provided professionally recorded On-Hold Music & Messaging. The solution gave HFS centralized control over music across all branches and engaged callers with valuable information. As a result, HFS created a more branded and welcoming member experience. A marketing coordinator noted that Mood Media's platform made managing the service incredibly simple and was greatly appreciated by both members and staff.

HFS Federal Credit Union