Case Study: Great Lakes Ace Hardware achieves updated, consistent in-store music and flexible messaging with Mood Media

Great Lakes Ace Hardware - Customer Case Study

Great Lakes Ace Hardware, a 40+ location franchise group in Michigan focused on building customer loyalty through excellent in-store experiences, faced outdated and repetitive music, dated delivery technology that was hard for IT to manage, and no in-store messaging options. Seeking cost savings and a modern, centrally managed solution, Great Lakes Ace chose Mood Media and its suite of services to address these gaps.

Mood Media implemented its Core Music programming, ProFusion i5 playback devices, and an online portal for centrally managed music and on-hold/in-store messaging, with a dedicated account team supporting rollout and brand consistency. As a result, Great Lakes Ace rolled the solution out to all 40+ locations, gained access to frequently updated music libraries and corporate-approved monthly messages that drive promotions, achieved cost savings, and now enjoys reliable playback and responsive support from Mood Media.

Great Lakes Ace Hardware

Ross Owens

IT Systems, Support Manager