Case Study: Franciscan Health Alliance elevates patient-first on-hold messaging with Mood Media

Franciscan Health Alliance relies on Mood Media for 20+ years of patient-friendly on-hold messaging

Franciscan Health Alliance, a leading healthcare provider, sought to enhance its patient experience by providing informative and comforting on-hold messaging for callers. For over 20 years, they partnered with Mood Media to implement a professional On-Hold Music & Messaging service that would reflect their patient-first approach and keep their community informed.

Mood Media's solution provided Franciscan Health with a dedicated Voice Consultant to manage all audio messaging needs, a diverse pool of professional voice talents, and an online portal for easy content management. This allowed the client to keep messages current and relevant with seasonal health tips and updates. The result was a highly effective on-hold strategy that Franciscan Health is extremely satisfied with, citing Mood Media's fast, friendly, and reliable service as a key reason for their two-decade-long partnership.

Franciscan Health Alliance