Case Study: Franciscan Health Alliance achieves consistent, patient-focused on-hold messaging with Mood Media

Franciscan Health Alliance - Customer Case Study

Franciscan Health Alliance, a leading healthcare provider in Indiana, Illinois and Michigan, needed comforting, trustworthy and always-current on-hold messaging that reflected its patient-first approach. To deliver seasonal, audience-appropriate content and maintain consistent caller experience across its sites, Franciscan turned to Mood Media’s On-Hold Music & Messaging services.

Mood Media provided a dedicated Voice Consultant as a single point of contact, a pool of professional voice talents (Franciscan selected a male and female voice), integrated instrumental music, and the Voice Design online portal for building, approving and scheduling scripts with a few clicks. The result is high-quality, seasonally relevant on-hold content, faster and more reliable production, and an easier monthly placement cycle — outcomes that have kept Franciscan Health Alliance using Mood Media for more than 20 years.

Franciscan Health Alliance

Mara Hoberty

Marketing Coordinator