Case Study: Atlanta South Gastroenterology achieves stronger patient relationships and improved communication with Mood Media

Atlanta South Gastroenterology - Customer Case Study

Atlanta South Gastroenterology, a digestive care practice founded in 1984, partnered with Mood Media to test whether music, on-hold messaging and digital signage could improve the quality of service and overall patient experience. The challenge was to use these in-office and phone-channel tools to create a calmer environment, increase awareness of recommended check-ups and procedures, and reinforce practice policies.

Mood Media implemented a tailored solution: calming music throughout the offices, on-hold voice messaging to promote check-ups and appointment reminders, and digital signage that used Dr. Martin’s textbook illustrations to educate patients and highlight policies like insurance acceptance and no-show rules. Atlanta South reports stronger patient relationships, improved communication and engagement, and high satisfaction from staff and patients—Donna Flippin, Practice Administrator, said they “couldn’t be happier” and can’t imagine running the office without Mood Media’s services.

Atlanta South Gastroenterology

Donna Flippin

Practice Administrator