Case Study: Cloudinary reduces invoice rejections by 23.5% with Monto

How Cloudinary Decreased Invoice Rejections by 23.5% with Monto

Cloudinary, a billion-dollar media management software company, was struggling with a manual and error-prone billing process. Their team faced the challenge of submitting invoices across 41 different accounts payable (AP) portals, each with unique formatting requirements. This led to a high rate of invoice rejections, delayed payments, and even forced them to turn away valuable enterprise customers who required portal use. They partnered with Monto to find a solution.

By implementing Monto's platform, Cloudinary automated its entire invoice submission and payment collection process across all 41 portals. The solution eliminated manual data entry, tailored submissions to each portal's requirements, and provided a single dashboard for tracking. As a result, Cloudinary achieved a 23.5% reduction in invoice rejections, saved 66% of their billing team's time, and reduced days sales outstanding (DSO) by 21%, allowing them to confidently onboard all customers.

Cloudinary

David

Billing Team