Case Study: Uniphar Group increases B2B order volume and value with Monsoon Consulting's Magento Commerce platform

Uniphar Group boosts online order volume and value by 30% with Monsoon Consulting

Uniphar Group, a pharmacy and healthcare products distributor, needed to replace a legacy ordering application with a modern B2B eCommerce platform. Their challenges included managing high-capacity fulfilment with accurate inventory, handling custom pricing for personalized accounts, and managing product allocation for over 2,000 customer contracts. They engaged Monsoon Consulting to build a solution using Adobe Commerce (Magento) Enterprise.

Monsoon Consulting delivered a highly customized Magento Enterprise platform tightly integrated with SAP. The solution featured unique B2B order workflows, a self-serve 'My Account' dashboard, and an online returns process. This resulted in a significant reduction in cost to serve customers and a 30% increase in both online order volume and value. Furthermore, customers now autonomously access over 33,000 financial documents monthly through the platform.

Uniphar Group