Case Study: QA Higher Education improves accessibility, boosts QA scores by 68% and cuts response times by 74% with Monsido

QA Higher Education Simplifies Website Maintenance With Monsido

QA Higher Education, a UK private higher education provider that recruits and delivers programmes in partnership with universities and colleges, faced persistent web accessibility and maintenance challenges across its own site and seven university sites. After finding their previous platform difficult to use — particularly the accessibility function — they adopted Monsido in mid‑2020 to get clearer, more actionable insights and support for non‑technical users.

Monsido’s intuitive platform and modules (Accessibility checks, Policies, Quality Assurance and Heartbeat) provided automated reporting, easier error fixes and workflow improvements for content and development teams. Using Monsido, QA Higher Education reduced accessibility issues per page by 23% in six months on their largest site, increased their Quality Assurance Compliance Score by 68%, and cut response times by 74%, while gaining better monitoring, SEO insights and streamlined site maintenance.

QA Higher Education

Estelle Marasigan

Website Executive