Case Study: City of Centennial achieves nearly 80% reduction in website QA errors with Monsido

City of Centennial Achieves Website Excellence With Monsido

The City of Centennial, a Colorado municipality of more than 110,000 residents, faced a website redesign and CMS migration with a small communications team and seven content contributors. Their goals were to improve user experience, search/navigation, and accessibility, and their previous web governance tool fell short on accessibility compliance — so they selected Monsido’s web governance platform to help meet those needs.

Monsido implemented automated quality-assurance and accessibility monitoring, an SEO module, the PageAssist™ personalization toolbar, and weekly reporting used to train contributors and enforce consistency. As a result, the City of Centennial reduced QA errors (broken links, misspellings) by nearly 80% shortly after relaunch, resolved 100% of SEO opportunities, and has maintained content quality and accessibility improvements with ongoing Monsido support and in-tool chat.

City of Centennial

Tobias Henderson

Communications Coordinator